Contact information
Effective Date: 30 June 2026
Website: www.vesperrouge.com
This Contact Information document provides official customer-facing contact details for Vesper Rouge and explains how customers may contact us for orders, shipping, returns, refunds, privacy, support, and grievance-related communication.
For all practical customer-facing purposes, the brand is Vesper Rouge.
1. Official Customer Contact
Customers may contact Vesper Rouge using the details below for order support, product enquiries, shipping support, return requests, refund requests, privacy requests, and general communication.
Email: orders@vesperrouge.com
Phone: +91 9944438802
Website: www.vesperrouge.com
Address: 5/750, SAAC, 3rd Floor, Sabari Salai, Madipakkam, Chennai - 600091, Tamil Nadu, India
2. Order Support
For order-related queries, customers should email orders@vesperrouge.com with order number, full name, phone number, email address used for purchase, product name, and a clear description of the request.
Order support may include product clarification, order confirmation, payment status, shipping updates, address clarification, return requests, refund requests, and delivery concerns.
3. Shipping Support
For domestic or international shipping enquiries, customers should contact orders@vesperrouge.com and include the order number and delivery address.
Domestic orders are usually delivered within 1 week to 10 days. International orders are usually delivered within 14 to 21 days. These timelines are estimates and may vary for reasons stated in the Shipping Policy.
4. Return and Refund Support
Return and refund requests must be sent to orders@vesperrouge.com within the timeline stated in the Return and Refund Policy.
The request should include order number, delivery date, reason for return, product photographs, tag and label photographs, packaging photographs, and unboxing video where available.
Refunds for approved returns are processed within 7 days of receiving the product at the Vesper Rouge facility and completing quality inspection.
5. Privacy and Grievance Contact
For privacy-related questions, access requests, correction requests, erasure requests, consent withdrawal, marketing opt out, or grievances, customers may contact Vesper Rouge at orders@vesperrouge.com.
Vesper Rouge may verify customer identity before processing privacy or account-related requests.
6. Billing, Tax, and Payment Records
Vesper Rouge is the customer-facing brand for website, product, order, and support communication.
For billing, tax invoices, credit notes, accounting records, refund records, payment reconciliation, and statutory compliance, relevant records may refer to DAYS Group Of Companies where applicable.
Customers should continue to contact Vesper Rouge at orders@vesperrouge.com for support even if payment records, invoice records, credit notes, or tax documents refer to DAYS Group Of Companies where applicable.
7. Customer Communication Standards
Customers are requested to communicate clearly and provide accurate order information so that Vesper Rouge can respond effectively.
Vesper Rouge may communicate through email, phone, SMS, WhatsApp, or website-related communication channels depending on the nature of the request.
8. Address for Approved Returns
Approved returns should be sent only after written approval from Vesper Rouge.
The standard return address is Vesper Rouge, 5/750, SAAC, 3rd Floor, Sabari Salai, Madipakkam, Chennai - 600091, Tamil Nadu, India.
Vesper Rouge may provide a different return address in the approval email for operational reasons. Customers must follow the address confirmed in writing.
9. Governing Law and Jurisdiction
This Contact Information document shall be governed by the laws of India.
Subject to applicable law, any dispute arising out of or in connection with customer communication, support requests, or this document shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.
Contact
Vesper Rouge
5/750, SAAC, 3rd Floor, Sabari Salai
Madipakkam, Chennai - 600091
Tamil Nadu, India
Email: orders@vesperrouge.com
Phone: +91 9944438802
Website: www.vesperrouge.com