Privacy policy

Effective Date: 30 June 2026
Website: www.vesperrouge.com

This Privacy Policy explains how Vesper Rouge collects, uses, stores, protects, shares, and otherwise processes personal information when you use our website, place an order, communicate with us, request support, or interact with the Vesper Rouge brand.

By accessing www.vesperrouge.com, placing an order, contacting us, or providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through the website, order process, customer support, shipping, returns, refunds, marketing communication, social media interaction, email, phone, WhatsApp, and other Vesper Rouge communication channels.

2. Personal Information We Collect

We may collect identity, contact, order, payment, shipping, support, technical, marketing, and communication information depending on how you interact with Vesper Rouge.

Full name, email address, phone number, billing address, shipping address, country, state, city, and postal code.
Order details, product selections, size preferences, delivery details, return requests, refund requests, and support history.
Payment status, transaction reference, payment method type, refund reference, and limited payment confirmation information.
Messages, complaints, feedback, photographs, videos, documents, or other information shared for order support, defect verification, return, or refund processing.
IP address, browser type, device type, operating system, pages viewed, website usage data, approximate location from IP address, cookies, and analytics information.
Marketing preferences, subscription status, email engagement, product interest, and communication preferences.

3. Information We Do Not Intend to Store

Vesper Rouge does not intend to store complete card numbers, CVV, UPI PIN, banking passwords, or sensitive payment authentication credentials on its own systems.

Payments may be processed by third-party payment gateways, banks, card networks, UPI providers, wallets, or other authorised payment service providers according to their own security and privacy practices.

4. How We Collect Information

We may collect information when you visit the website, create an account, browse products, place an order, make payment, contact customer support, request a return or refund, subscribe to updates, participate in campaigns, or communicate with us through email, phone, WhatsApp, social media, or other channels.

5. Purpose of Processing

We may process personal information for lawful, operational, and legitimate purposes connected with the Vesper Rouge business.

Order processing, manufacturing coordination, payment confirmation, shipping, delivery, returns, refunds, and customer support.
Fraud prevention, website security, account protection, dispute resolution, and misuse prevention.
Personalising website experience, understanding customer preferences, improving products, improving website performance, and analysing traffic.
Sending transactional communication, such as order confirmations, shipping updates, payment updates, return updates, refund updates, and support replies.
Sending marketing communication where permitted or consented to.
Maintaining business, tax, accounting, legal, and statutory records.
Complying with applicable law, court orders, government requests, and regulatory requirements.

6. Legal Basis and Consent

Where applicable, we may process personal information based on consent, performance of a contract, legitimate business interest, legal compliance, fraud prevention, protection of rights, customer support, or order fulfilment.

Where processing is based on consent, you may withdraw consent by contacting orders@vesperrouge.com. Withdrawal of consent may affect our ability to provide certain services, process orders, complete delivery, manage returns, process refunds, or comply with legal obligations.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, analytics tools, local storage, and similar technologies for website functionality, security, cart function, performance, analytics, marketing measurement, and user experience.

You may control cookies through browser settings where available. Disabling certain cookies may affect website functionality, including cart, checkout, payment redirection, login, saved preferences, or product display.

8. Sharing of Personal Information

We do not sell personal information.

We may share personal information with payment processors, courier partners, website hosting providers, technology vendors, customer support tools, email and SMS providers, marketing and analytics providers, accountants, auditors, lawyers, compliance advisors, government authorities, law enforcement authorities, and other service providers where necessary for authorised purposes.

Personal information required for billing, tax invoices, accounting, payment reconciliation, statutory compliance, credit notes, and refund records may be processed by or shared with the applicable business group or legal function responsible for those records, including DAYS Group Of Companies where applicable.

Service providers are expected to process information only for authorised purposes and to apply reasonable safeguards.

9. International Data Processing

If you place an international order or interact with technology providers outside India, your information may be transferred, stored, or processed outside India through courier partners, payment providers, cloud providers, communication platforms, or analytics tools.

Where such transfers occur, Vesper Rouge will take reasonable steps to ensure information is handled in accordance with applicable law and reasonable safeguards.

10. Data Retention

We retain personal information only for as long as necessary for order fulfilment, customer support, returns, refunds, tax records, accounting, legal compliance, fraud prevention, dispute resolution, and business records.

When information is no longer required, we may delete, anonymise, restrict, or securely archive it unless retention is required or permitted by law.

11. Security Measures

We use reasonable technical, administrative, and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.

No website, payment system, internet transmission, or digital storage method is completely secure. You are responsible for protecting your account credentials and using secure devices and networks.

12. Your Rights

Subject to applicable law, you may request access, correction, updating, erasure, withdrawal of consent, grievance handling, opt out from marketing communication, and nomination of another person to exercise rights where permitted by law.

Requests may be sent to orders@vesperrouge.com. We may verify your identity before acting on a request.

13. Marketing Communication

We may send updates about collections, launches, offers, campaigns, styling edits, and brand communication where you have subscribed, purchased from us, consented, or where permitted by law.

You may opt out of promotional communication by contacting us or using an unsubscribe option where available. Transactional communication related to orders, payments, shipping, returns, refunds, legal notices, or support may still be sent.

14. Children's Privacy

Our website and products are intended for adults and persons legally capable of placing orders. We do not knowingly collect personal information from children without appropriate consent where required by law.

15. Accuracy of Information

You are responsible for providing accurate and updated information. Incorrect information may affect order processing, shipping, delivery, return, refund, support, or legal compliance.

Vesper Rouge shall not be responsible for loss, delay, failed delivery, or inability to process a request caused by incorrect or incomplete information provided by the customer.

16. Third-Party Links

Our website may contain links to payment gateways, courier tracking pages, social media pages, or third-party websites. We are not responsible for the privacy practices, content, security, or policies of third-party services.

17. Grievance and Privacy Contact

For privacy questions, rights requests, grievances, or concerns, contact Vesper Rouge at orders@vesperrouge.com or +91 9944438802.

18. Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India.

Subject to applicable law, any dispute arising out of or in connection with privacy, personal information, data processing, or this Policy shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, India.

Contact

Vesper Rouge
5/750, SAAC, 3rd Floor, Sabari Salai
Madipakkam, Chennai - 600091
Tamil Nadu, India
Email: orders@vesperrouge.com
Phone: +91 9944438802
Website: www.vesperrouge.com